There are pictures of Ali and his dad.
There is a graphic of the website.
And the article.
Norfolk Pharmacy … great service in store and now online
The people at Norfolk Pharmacy are taking the same great service from their store in downtown Guelph to your computer and your front door. Now, with its new home health shopping website — CanadaHomeHealth.com — Norfolk Pharmacy has opened its doors to the world.
The pharmacy, which has been an important part of downtown Guelph for 24 years, launched its Internet site in January of this year. Since then, it has helped customers in Guelph and across Canada with their home health shopping needs – from the comfort of their own homes.
Owner and pharmacist Sultan Asaria said he had been thinking about an online health-care store for several years.
He really wanted to reach out to people who might not be able to come to the store on Norfolk Street; and to make shopping more convenient for his existing customers. The opportunity arrived once Sultan’s son, managing director Ali Asaria, was available to partner with him.
Ali, a computer engineer, graduated from University of Waterloo and then went on to work for Microsoft and later Research in Motion.
“My dad really cares about people,” Ali says. “He really worries about people and he really wants to help them. The question was: How do you take that community attitude of caring about people to the website.”
With Ali’s computer software experience and Sultan’s commitment to his customers, CanadaHomeHealth.com has achieved that goal of making sure people know how important they are to Norfolk Pharmacy.
“We go out of our way to talk to our customers,” Ali says. “We make sure we write notes to our customers in every box we send out. People feel comfortable with us.”
The staff are always willing to talk to customers, whether through the website’s e-mail address or the toll-free number. Ali said people often call or e-mail to ask for advice. Even if those customers aren’t shopping, pharmacy staff will answer their questions and help them out with whatever they need.
“We will help them,” Ali said. “All of our staff are ready to help. We only hire people who really care about helping others. This is a neat opportunity for us because we’re meeting people all over the world. We were confined to Guelph, but now even people in rural communities have direct access. The website is just one of the pieces of the whole puzzle. It’s really ideal for our customers.”
CanadaHomeHealth.com offers an extensive selection of items for sale, including – but certainly not limited to – allergy care, cold and flu, products for diabetics, first aid, vitamins, athletic braces, a full line of hard-to-find ostomy products and much more.
The website also offers informative articles in a monthly newsletter, which can be read on-line or received, by request, over e-mail. Those who request the newsletter will receive a discount coupon with each issue. The articles, often with a seasonal theme are written by a pharmacy employee who has a science degree. All articles are reviewed by Sultan, so he can provide a pharmacist’s point of view and suggestions of suitable products to manage the subject being discussed.
The website offers many products – yet remains easy to navigate. Norfolk Pharmacy also has its certificate of accreditation by the Ontario College of Pharmacists, which is crucial for a responsible and reliable organization. The on-line store does not sell prescription medication.
“We have thousands of products online and we made sure we have pictures of everything,” Ali says. “We designed the website to be friendly and we want to make sure people know we’re not a warehouse. We’re real people.”
Norfolk Pharmacy is the largest independent pharmacy and home health-care store in Guelph. Already, the new website is following suit. CanadaHomeHealth.com has already become the country’s largest home health store on the Internet.
With continuing efforts to meet the specific needs of customers, the website will soon be launching a line of compression stockings.
“We’ll be the only people in Canada to sell them online,” Ali says. “There are not a lot of options in Canada, so the Internet is a really good way for us to reach a large market in need.”
For more information, visit http://canadahomehealth.com, e-mail info@canadahomehealth.com, or call (519) 837-3800 toll-free 1-866-640-3800.
You can still visit the store Norfolk Pharmacy at 85 Norfolk St., Suite 100, or call 837-1820.